VACO INSIGHTS & RESOURCES
Tips to Prepare for and Manage Technology Disruptions
A recent technology disruption impacted over 25,000 companies around the world, collectively costing organizations billions of dollars. For many organizations, the recent outage highlighted the necessity of comprehensive disaster recovery plans.
Review critical steps organizations can take to best prepare for unexpected technical disruptions below:
- Execute an Organizational Impact Assessment: This is critical to understanding the extent of the damage and identifying how the disruption impacted the organization.
- Provide Clear and Effective Communications: A unified response is a central piece of any disaster plan. Team members must be aware and capable of speaking on behalf of the entire business to ensure there are no significant long-term losses in customer or partner trust.
- Assess the Existing Risk Management Program: Factors like update frequency, existing cybersecurity strategies and incident response policies must be scrutinized to identify single points of failure and prevent future widespread disruptions.
- Be Proactive Against Cyber Threats: Assess the current organizational IT infrastructure, paying close attention to weaknesses that could occur in the event of scaling, high load or service loss.
- Manage Vendor Risk More Diligently: Establish policies in the event of a disruption or a faulty vendor update.
While some organizations may have the internal resources required to resolve the issue, outsourcing staffing needs through a trusted talent solutions or managed services partner provides a cost-effective strategy while promptly addressing the disruption.
Source: Vaco
VACO INSIGHTS & RESOURCES
Old Performance Tactics Won't Cut It Today: Here’s The Trick
Today’s workforce is markedly different from that of just a few years ago, characterized by globalization, remote and hybrid work models and tighter budgets. Here are some strategies organizations can implement to improve performance management processes:
- Align performance management with strategic goals to boost workforce engagement.
- Regular check-ins and AI tools are essential for managing remote and hybrid workforces effectively.
- Continuously refining and aligning leadership commitment are crucial for a thriving performance management system.
Effective performance management has become a cornerstone for organizations aiming to achieve strategic goals, protect the bottom line and boost workforce engagement. Understanding these changes and integrating performance management with strategic business planning is vital to both short- and long-term success.
Source: Vaco via HR.com
Today’s workforce is markedly different from that of just a few years ago, characterized by globalization, remote and hybrid work models and tighter budgets. Here are some strategies organizations can implement to improve performance management processes:
- Align performance management with strategic goals to boost workforce engagement.
- Regular check-ins and AI tools are essential for managing remote and hybrid workforces effectively.
- Continuously refining and aligning leadership commitment are crucial for a thriving performance management system.
Effective performance management has become a cornerstone for organizations aiming to achieve strategic goals, protect the bottom line and boost workforce engagement. Understanding these changes and integrating performance management with strategic business planning is vital to both short- and long-term success.
Source: Vaco via HR.com
VACO INSIGHTS & RESOURCES
CASE STUDY
IT Integration and Support: A Leading CPA Firm Partners with Vaco to Execute on Growth Strategy
The Challenge
A $700M top 25 U.S. CPA firm urgently sought an integration and deployment team to sustain its aggressive growth strategy of acquiring 8-10 accounting firms per year. The scope of work included IT service management process improvements, large-scale hardware deployments, continued deskside support and a smooth transition of the acquired firms into the client’s Microsoft Azure cloud environment.
The Solution
Vaco quickly engaged with the client and established a centralized team of consultants at the firm’s headquarters to manage laptop setups across the East Coast and led hardware deployments and re-location efforts across five different offices. Over 50 of our consultants successfully supported seven of the firm’s acquisitions in one year and ensured continuous exemplary customer service to support the integration of its acquired entities.
The Impact
Vaco collaborated with the client to improve the overall quality of service for its acquisitions throughout the integration process, resulting in increased employee retention and work efficiency.
Source: Vaco
The Key Results
INCREASE
In customer satisfaction scores
DECREASE
In support tickets
REDUCTION
In lost devices (from 20-40 per year to zero)
The Challenge
A $700M top 25 U.S. CPA firm urgently sought an integration and deployment team to sustain its aggressive growth strategy of acquiring 8-10 accounting firms per year. The scope of work included IT service management process improvements, large-scale hardware deployments, continued deskside support and a smooth transition of the acquired firms into the client’s Microsoft Azure cloud environment.
The Solution
Vaco quickly engaged with the client and established a centralized team of consultants at the firm’s headquarters to manage laptop setups across the East Coast and led hardware deployments and re-location efforts across five different offices. Over 50 of our consultants successfully supported seven of the firm’s acquisitions in one year and ensured continuous exemplary customer service to support the integration of its acquired entities.
The Impact
Vaco collaborated with the client to improve the overall quality of service for its acquisitions throughout the integration process, resulting in increased employee retention and work efficiency.
Source: Vaco
The Key Results
INCREASE
In customer satisfaction scores
DECREASE
In support tickets
REDUCTION
In lost devices (from 20-40 per year to zero)
